IT Service Management

We understand that in today's competitive marketplace, organisations rely more than ever on their IT infrastructure and systems to support their business goals and processes. System uptime, availability and SLA's are key to improving productivity and ensuring effective end user and customer experiences. To meet this ever-increasing demand Netutils has partnered with Sunview Software's ChangeGear solutions to help our customers automate core processes such as Change Management, Configuration Management, Service Desk and Service Catalogue. This provides our customers with an end-to-end solution for automating and streamlining their IT Services. The solution is fully integrated yet modular, easily adaptable and will scale to meet any organisation's needs.

Change Management

No matter how you look at it, any change within your IT Infrastructure causes an impact. Whether that impact is positive or negative depends on how well the Change Process has been managed. Effective Change Management keeps everyone up to date and in the loop - throughout the entire change lifecycle. Our Change Management solution provides the automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail, which means improved uptime, fewer calls to the helpdesk and helps meets compliance requirements. | request more info...

Configuration Management (cmdb)

Our CMDB solutions offer comprehensive Configuration Management. We can provide a single, accurate source of real-time information about the entire IT infrastructure. Having a single comprehensive repository of IT information helps you meet today's demanding business requirements; from eliminating costly downtime to securing valuable assets to demonstrating regulatory compliance. With simplicity at its core, our solutions enable you to rapidly deploy and utilise CMDB to gain deeper insight into your critical IT infrastructure and help you to realise the full benefits of the ITIL framework. The CMDB solution allows you to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database, whether auto-discovered or imported from external systems. | request more info...

Service Desk

Help desk services are an important component of IT operations. Having an effective tool to track and manage service requests is critical in today's competitive business landscape. Netutils provides fully integrated incident and problem management solution that enables IT organisations to effectively and efficiently respond to service requests. With built-in, flexible workflow and business processes, our solutions automate the ITIL best practices process and streamline many of the repetitive tasks required to effectively manage demanding environments. Our Service Desk solutions include Self-Service Portals, Knowledge Base, Incident and Problem Management and the ability to gain 360 degree visibility into your service support processes. | request more info...

Service Catalogue – Request Fulfilment

In this age of self-service and online shopping, many organisations want to be able to provide easy access to core services for their user community. Our Service Catalogue supplies a centralised location for the diverse set of services your organisation provides. From there, users can browse the services available to them, and submit requests at their convenience, 24 hours a day. All requests are then automatically routed to the correct member of your team. This means improved efficiency by getting the request to the correct area each and every time. The customisable interface means every IT service request you receive today can quickly and easily be represented via the Service Catalogue. | request more info...



White Papers


IT's Role in Sarbanes-Oxley Act
| download the white paper

Overcoming CMDB Deployment Challenges
| download the white paper

Taking Control of Change: Optimising Your Environment for More Effective IT Service Delivery
| download the white paper

Understanding and Implementing ITIL Best Practice
| download the white paper