Since 1993 we have been providing and supporting the industry's leading secure networking solutions. Throughout this period, technologies and vendors have changed, but the quality of services and support to our clients has remained the cornerstone of our long term customer relationships.
As a result of our service approach and ethos, we have worked with over 60 of our customers providing product, services and support for more than 10 years, and in excess of 100 customers with whom we have worked for more than 5 years.
We recognise that the support requirements for each of our clients are slightly different, and as a result, each has a slightly bespoke element.
Our dedicated team of specialists are available 24x7 and provide level 1 and 2 support for all of our solutions nationally and internationally to some of the world's largest and complex networks.
With a retention rate which is 30% higher than the industry average, our customers are the best testament to the quality of our service.
We offer a comprehensive range of consultancy services including project planning and management, statement of works, feasibility studies and proof of concept and delivering fully comprehensive company IT security policies.
We provide chalk and talk, hands-on knowledge transfer or more formal classroom based training on all of our solutions. Most of our training is conducted on customers' sites but we also run courses at our offices in Surrey or at vendor partner locations throughout the UK.
The Assured Deployment service is designed to reduce the risk and ensure a smoother, more rapid transition to and adoption of your deployed solution.
Typical implementations involve the integration with existing systems, and deployment to a number of user types spread over a number of geographical and departmental boundaries. The approach is staged and phased. We will be pleased to provide you with more detail upon request.
Change is inevitable. With regard to your solution, this is manifested by system upgrades to fix bugs and taking advantage of new features. Additionally, changes to your business (acquisitions, consolidation, growth etc) have associated changes in the requirements of your network and security. Our solution offers upgrade planning, health-checks and a phased 'manage to leave' approach.
Quality project management is the cornerstone of all successful projects which is why it forms the core of all our projects, no matter the size or scope of implementation. Our project management methodology, based upon PRINCE2 has been developed from more than 15 years of successful project delivery.
Our preventative services are not only designed to help reduce the need for remedial services, but also to ensure that our customers maximise the return on their investment. Services include training, performance checks, disruptive network device discovery and on-going security risk assessment.
Our technical services have been developed and tweaked over many years and we are recognised and fully accredited by all of our vendor partners as 'a safe pair of hands.' On the rare occasion that it becomes necessary to engage with the vendor due to bug fixes and coding issues outside of our control, we have an elevated escalation procedure in place to get you answers as soon as possible. It is our close association and partnership with these vendors that gives us the priority service that our customers depend upon and which our new clients will quickly learn to expect.
The following products are available to download for either evaluation or upgrade purposes. Please visit the downloads area of the website to gain access to these.
For all enquiries you can contact our support department on the following number:
Alternatively you can email us at: